Refund & Returns Policy

Since our products are custom-made, we do not accept returns or offer refunds once the order has been processed. Please ensure you provide the correct size and high-quality images before placing your order.

Damages and Issues

If your item arrives damaged, defective, or incorrect, please contact us immediately at contact@hugbuddy.shop with photos of the issue. We will review your case and provide a resolution.

Refunds for Damaged or Incorrect Items

If your claim is approved for a damaged or incorrect item, we will either send a replacement or offer a refund based on the situation. Refunds will be processed to the original payment method. Please allow some time for your bank or credit card company to process it.

Contact Us

For any inquiries, feel free to reach out to us at contact@hugbuddy.shop or call us at +447878774365.