Privacy Policy

This Privacy Policy describes how HugBuddy.shop collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device Information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify.

Order Information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: to fulfill our contract by processing your payment, arranging shipping, providing invoices, order confirmations, and customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify.

Customer Support Information

• Examples of Personal Information collected: name, email address, and phone number.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.

Minors

We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at contact@hugbuddy.shop to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, including:

• Shopify (powers our online store). Read more here: Shopify Privacy Policy.
• We may also share Personal Information to comply with legal obligations, respond to law enforcement requests, or protect our rights.

Behavioral Advertising

We use your Personal Information to provide you with targeted advertisements.

• Google Analytics: Helps us understand how customers use our Site. Read more: Google Privacy Policy.
• You can opt out of targeted advertising via:
  • Facebook Ads Settings
  • Google Ad Settings
  • Bing Ads Preferences

For more information, visit the Network Advertising Initiative’s (NAI) opt-out page: NAI Opt-out.

Using Personal Information

We use your Personal Information to:

• Offer products for sale
• Process payments
• Ship orders
• Provide customer service
• Send updates about new products, services, and promotions

GDPR & CCPA Rights

If you are a resident of the EEA or California, you have rights to access, update, or erase your Personal Information. To request changes, email us at contact@hugbuddy.shop.

Cookies

We use cookies to enhance your browsing experience. You can control cookies through your browser settings. More details: All About Cookies.

Do Not Track

Since there is no industry-standard response for "Do Not Track" signals, we do not alter our data collection practices when we detect such a signal.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.

Contact Us

For questions about our Privacy Policy, contact us at:
📧 Email: contact@hugbuddy.shop